What Our Clients Are Saying

Excellent Service

"We value our long-term relationship with SBC Systems because staff members are experts in employee benefits and technology. This expertise combined with their knowledge of our business enables us to provide excellent service to our school community. SBC System’s staff members are truly partners with us and we appreciate their diligent work to ensure that we continue to receive the best and most efficient use of the software."
Benefits Administrator, Christian Schools International

Meet the Team

When new clients explain why they chose SBC, we hear three factors mentioned over and over again: it's about the ease of our process, the depth of our product and the talent of our people. SBC is built on its people. With backgrounds in benefits administration and consulting, technology development and client services, our people offer a blend skills and experience unmatched in our industry.

Murray Goldman

Founder and Chairman

Murray Goldman has been the driving force behind SBC Systems since he founded the company in 1977. By blending his skills as a software designer with his knowledge of the pension and health care arenas, Murray's company created one of the first employee benefit software systems. Today, SBC Systems serves clients worldwide with Goldman providing the vision, leadership and strategic initiatives behind SBC's innovative technology and services.

Prior to launching SBC, Murray was tapped by the Govenor of Georgia to design and implement the state's Medicaid Management Information System. He later served as Deputy to the Commission of the Georgia Medical Assistance (Medicaide) program. Georgia's Governor than asked Murray to become a staff consultant to the National Governor's Conference for health care issues. This ignited his interest in health and pension issues, and Murray became a speaker and writer on administrative and policy approaches for health care.

As a recognized expert on technical, employee benefit and compliance topics, Murray is a sought-after speaker, leading seminars sponsored by the Association of Human Resources Systems Professionals, the International Foundation of Employee Benefit Plans and the American Society of Pension Actuaries, among others. He also contributes to industry journals and is a member of many professional organizations.

Murray is an adjunct professor in the Western Carolina University Graduate Business School, where he teaches human resource management.

Peggy Horn

President

 

With 30+ years of experience in the benefits industry, Peggy Horn provides strategic guidance to SBC in product implementation, operations and marketing. During her career, she has worked extensively in all aspects of benefit plan design, administration and technology solutions.  At The Coca-Cola Company, as Director of Global Employee Benefits, Peggy had responsibility for global plan design, domestic plan design and administration, plan reporting and several global benefit pools. Peggy also has provided actuarial consulting to pension and health and welfare clients of Ernst & Young.

Peggy is an Enrolled Actuary and a Member of the American Academy of Actuaries. She earned her degree from Roanoke College with a double major in Economics and Business Administration. Today, Peggy serves on the finance committee of Board of Trustees for Roanoke College.

Carmen Batten

Vice President of Business Development

 

Carmen Batten oversees the business development and marketing functions for SBC. With her extensive background in the HR outsourcing and consulting arenas, Carmen has expertise in HR business process re-engineering, large-scale benefits solution implementations and data management strategy development. Carmen launched her career at SBC managing the Client Services Group, where she oversaw the implementation and delivery of SBC's products. Prior to joining SBC, Carmen supervised the implementation of benefit solutions at Hewitt Associates and ADP Benefit Services. In addition, she provided benefits administration strategy and technology consulting to clients at Arthur Andersen. She earned a B.S. from the University of Florida.

Carmen has frequently consulted clients on benefits administration and technology strategies and is available for interviews or speeches on LifeWorks.

Sharon Broadway

Vice President of Product Management

 

Sharon Broadway directs the design of the next generation of SBC software. Sharon joined SBC in 1998 as a member of the client services team and was instrumental in client implementations. Her client-facing experience and technical knowledge enable her to serve as a liaison between end users and the SBC implementation team. Prior to joining SBC, Sharon worked in benefits outsourcing as a pension analyst at Wellspring Resources. She graduated with honors from the University of Florida with a B.S. in management.

 

Mark Gilliland

Vice President of Engineering

Mark Gilliland leads the engineering organization at SBC and is responsible for product architecture and technology. A seasoned technology professional, Mark Gilliland has more than 20 years experience directing, architecting and designing software products.

Prior to joining Thoughtmill, Mark was a staff engineer at Attachmate Corporation and NCR Corporation, specializing in enterprise distributed systems. At NCR, Mark was a key designer and engineer on NCR Cooperative Frameworks (NCR's object request broker) and NCR Cooperation, an enterprise office automation system.

Mark holds a Bachelors degree in Computer Engineering from University of Illinois at Urbana-Champaign. He is a long-time member of IASA and ACM.

Don Thacker

Vice President of Operations

 

Don Thacker runs Operations at SBC, which includes both implementations and ongoing client support. Don joined SBC in 2008 and brings more than 15 years of experience in benefits systems implementation and benefits administration.

Prior to SBC, Don worked for Mercer HR Services where he held several roles, including Director of U.S. Implementations, and most recently he managed their Houston and Dallas service centers. Before working in benefits administration, Don was a defined benefit consultant for both Mercer and Towers Perrin. He has been significantly involved in over 60 defined benefit and health benefit implementations. His experience in both setup and use of administration software brings a complete perspective to managing our business to best meet client needs.

Don is an Associate of the Society of Actuaries and graduated from the University of Alabama with a B.S. in mathematical statistics.