What Our Clients Are Saying

Innovative and Flexible

"SBC Systems’ innovative and flexible approach to our specific HR problems as well as their on-site presence for each launch date gave us the confidence that we were delivering a comprehensive service to our employees. The relationship extended far beyond their technology solution. They understood our processes, our data, and our people. Working with SBC has shown they are the leader in HR system service delivery."
Head of Total Rewards, Royal Sun Alliance

FAQs

These are our frequently asked questions.

  1. How long has SBC been in business and what do you do?
  2. What does your software do?
  3. Do I have to buy all three solutions or can I pick and choose?
  4. What technology is your software written in?
  5. What is Software as a Service (SaaS)?
  6. Can the application be installed at a client site or hosted by SBC?
  7. How does support work?
  8. Does your software integrate with external systems?
  9. What services does SBC provide? Do you offer call-center services for plan participants?
  10. Does SBC supply administrative services?

  • 1. How long has SBC been in business and what do you do?

    SBC Systems has been in business for more than 30 years with the same goal and mission: to provide benefit administrators with systems that can be implemented and maintained by benefits professionals. Our product and company have evolved, and will continue to evolve, as technology changes and as benefits administration changes.

  • 2. What does your software do?

    Lifeworks is a complete benefits administration system capable of administering any type of defined benefit retirement plan or health and welfare plan. There are Employee and Manager Self-Service modules and a Billing Management solution that performs direct and premium billing.

  • 3. Do I have to buy all three solutions or can I pick and choose?

    Lifeworks offers Defined Benefit, Health & Welfare and Billing Management solutions. You can buy only one solution if that’s what makes sense for your business needs.

  • 4. What technology is your software written in?

    Lifeworks is written on the Microsoft .Net platform and is completely Web-based. The system is accessed through a Web browser such as Internet Explorer. There is no need to load software on an end-user's computer in order to be able to use the system.

  • 5. What is Software as a Service (SaaS)?

    SaaS is a delivery model in which you subscribe to Lifeworks on a monthly basis. SaaS makes Lifeworks affordable and easy to operate.

    See: The Lifeworks System > Software as a Service

     

  • 6. Can the application be installed at a client site or hosted by SBC?

    Lifeworks can be installed at a customer's site or hosted by SBC through our Software as a Service (SaaS) option. SaaS is a delivery model in which you subscribe to Lifeworks on a monthly basis. You access Lifeworks remotely from our secure servers over the Web (just like you visit any other Web site). SBC utilizes a Tier 1 facility for its hosting operation. Our server environment is SAS 70 Type II audited, so you can feel confident your critical data is safe.

    With SaaS, SBC centralizes all maintenance, so you don’t have to deal with hardware or software headaches. We do it all for you:

    • Convenient 24/7 access through a secure Web browser
    • Constant monitoring of systems and servers
    • Automated, pain-free upgrades
    • Managed storage and scheduled backups of your secure data
    • Guaranteed disaster recovery systems

  • 7. How does support work?

    SBC offers an all-inclusive support and maintenance program. You will have a single point of contact for all of a customer's needs and is responsible for all issue resolution.

    See: The Lifeworks System > Support

  • 8. Does your software integrate with external systems?

    Yes. Lifeworks contains a flexible import/export engine that allows data to be loaded into the system. It also allows data to be extracted in the format required by the sending or receiving system. In addition to these flat-file interfaces, Lifeworks utilizes Web services to exchange data with other systems on a real-time basis.

  • 9. What services does SBC provide? Do you offer call-center services for plan participants?

    SBC provides services for our clients surrounding the implementation and support of our software. However, we do not provide call center services for clients' plan participants, although SBC has partners who do provide such call center services.

  • 10. Does SBC supply administrative services?

    No, SBC does not administer plans. We are a software provider only. However, we partner with two reputable firms who can provide administrative services for clients who are looking for outsourcing providers. Please visit our Partners page for more information about T. Rowe Price and Defined Benefit administration or Empyrean Benefit Solutions and Health & Welfare administration.